Shipping Policy

Typically orders placed via Amazon.co.k will ship within 2 days and delivery will take around 1-4 days. During the holiday peak season and during sales, there may be a slight delay.

If you have any questions about shipping fees to your address, please contact our customer support team at cs_eu@pelonis.com.

We anticipate that your order will be shipped on that date. 

Please note that this is an estimated date and is subject to change due to unforeseen circumstances.

We will ship your order the same as the in-stock items. The shipping method may vary depending on your location and the availability of shipping services.

Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment through our website or the carrier's tracking portal.

We will keep you informed about the status of your order via email. If there are any significant changes or delays, we will notify you promptly and provide relevant updates.

If your order includes both pre-order and in-stock items, we may choose to ship them separately. In such cases, you will receive separate shipping notifications and tracking numbers.

If you have any questions or concerns regarding the shipping of your pre-sale product, please don't hesitate to contact our customer support team at cs_eu@pelonis.com.

We are here to assist you and provide any necessary assistance.